Appointment System Changes

From Monday 3rd December 2018

The surgery has re-designed its Appointment System with the aim of providing better access & continuity to patients!

Urgent matters will be dealt with on the same day by our duty team. Any non-urgent matters will be booked with your usual clinician up to two weeks ahead, and you can request either a telephone call or a face to face appointment.

Our Receptionists are trained by the GPs and when you book an appointment, they will ask you some questions about what the appointment is for. It is important that you provide them with enough information so that you can be navigated to the most appropriate appointment.

Urgent Appointments - Same Day

Telephone on the day for URGENT appointments. Urgent matters on the day will be put onto a list for the Duty Team to deal with. The Duty Team is a mixture of GP, Nurse Practitioner, Clinical Pharmacist & Health Care Assistant. The appropriate clinician will ring the patient back You can request either a telephone call or a face to face appointment.

Routine Appointments - Bookable up to Two Weeks in Advance

Appointments can be booked directly with GPs, Nurse Practitioners, Clinical Pharmacist, Practice Nurses, Health Care Assistants and Phlebotomists. The surgery runs routine surgeries every day. You can request either a telephone call or a face to face appointment.

Here is a video about how eConsult works

Don't miss this December ...