Collecting prescriptions

As from 1st July 2016, to help prevent theft and fraud, we will be asking you for proof of your identity, or the identity of the person named on the prescription.

You will be asked three identification questions:

• Name
• Address
• Date of Birth

of the person named on the prescription.

Please accept our apologies for any inconvenience caused.

If you are late for your appointment ...

Please note that our clinics are usually fully booked in advance and if you are more than ten minutes late we may have to cancel your appointment in order to make sure that other patients are seen promptly.  If something arises that is going to make you late, please try and let us know, and we may be able to make arrangements to accommodate you. 

Some patients are consistently late for their appointments and that is not fair on those patients who arrive on time.

Patient Online

Our online service, SystmOnline, provides you with the ability to order repeat medication and book telephone calls.  Please contact Reception if you wish to sign up for these services.  You can also view a summary of your health record (on request). From 1st April you will also be able to view a more detailed record (on request).  For record access you will need to attend the surgery in person, bringing with you some photographic ID, and complete a registration form while you are here. 

Find out more by clicking on one of the following links.

Protecting your GP online records

Getting started with online services

What you need to know about your online records

Go to SystmOnline

Advance notice of staff meetings

The surgery will be closed one lunchtime per month from 1pm to 2pm.  Please accept our apologies for any inconvenience this may cause.  The closure is to allow us to hold our monthly staff meetings.  We will confirm the date concerned every month.  FOR ANY URGENT HEALTH ADVICE DURING THIS TIME PLEASE CALL THE NHS ADVICE LINE ON 111 OR CALL 999 IN AN EMERGENCY SITUATION

The next staff meeting will be on Monday 25th July.

Flu jabs

Flu jab poster

If you are over 65, or have regular reviews for diabetes, CHD, COPD or stroke, and have not yet had a flu jab please telephone the surgery to book an appointment.

Named Accountable GP

All registered patients at our practice have now been allocated a Named Accountable GP, who is responsible for the overall care of the patient. New patients joining the surgery will be advised of their Accountable GP at the point of registration. If you do not know who your named GP is, please ask a member of our reception team.  You will still be able to see any GP of your choice.

If you have any questions, or wish to know who your named GP is, please contact the surgery.  If you have a preference as to which GP is your named GP, the practice will make reasonable efforts to accommodate your request.

Would you like a chaperone ?

Care data - are you aware this involves patients' confidential information being shared with other organisations? 

If you do not wish to participate you MUST opt out by contacting the surgery as soon as possible.  For more information, click here.  You may also wish to read the following:  Care data poster     Care data leaflet.  If you wish to opt out of the Care Data project please print out a copy of the following form, complete and sign it and return it to the surgery.   Opt Out Form

Disabled Access

The practice has facilities for people with disabilities, including ramp access and a disabled toilet on the ground floor with a stair-lift to the first floor.

Friends and Family

We now have a Friends and Family questionnaire - please click on the "Take our questionnaire" link below, or click here for a printable version which can be completed by hand and dropped off at the surgery.

Click the logo to see a copy of our CQC Inspection report: