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PRACTICE INFORMATION
The Practice has facilities for people with disabilities, including ramp access and a disabled toilet on the ground floor with a stair-lift to the first floor.
Moderate activity such as brisk walking, cycling, swimming, dancing etc is encouraged, gradually building up to half an hours exercise each day.
A small amount is good for you. DON'T DRINK AND DRIVE.
Lifestyle changes are hard to sustain but definitely worthwhile.
The Practice provides complete care during pregnancy, birth and after delivery in co-operation with our Community Midwife Team, led by Suzanne Pentney-Tighe. The Antenatal clinics are held each Tuesday & Thursday between 2pm to 4pm.
The Practice was established in 1980 with a husband and wife team working from a Portakabin. The Doctors work in a group practice providing Personal Medical Services. This means that they hold a contract with the Devon Primary Care Trust to deliver services to patients under the NHS.
Under the new Personal Medical Service contract it is important to note that you will be registering with the practice rather than an individual GP, however, you are welcome to request a doctor of your preference when making an appointment.
The nature and quality of the services provided is reviewed annually to ensure that all standards and targets are being met.
The Medical Centre is currently not a teaching practice but periodically does have medical student attachments.
Our Health Care Assistants, Ruth Muir & Jackie Reynolds, are available to perform blood tests by appointment between 8.00am to 12.00pm each morning.
Chronic disease clinics are run daily by the Practice Nurse Team. These clinics are designed to monitor patients with the following conditions:
Asthma Hypertension Diabetes Coronary Heart Disease
Invitations are sent to all women between the ages of 25-49 to have a smear every 3 years and from the age of 50-64 every 5 years. All patients are informed of the result of their smears by post. Smear tests are carried out by the Practice Nurses.
We aim to give a friendly and professional service to all our patients however, if you have concerns about any aspect of our service please let us know. Most problems can be resolved easily, in circumstances where this is not possible we offer an in-house procedure. Full details can be found by clicking the link below:
The Practice operates in compliance with the Data Protection Act 1988 and the Freedom of Information Act 2000. If you require access to your medical records then please ask your GP or speak to the Practice Manager. Health Information may be shared, when necessary, with other health care professionals e.g. Nurses & Midwives. If you are in reception and feel you wish to speak in private please let us know.
Our District Nurses are Mickii Collins, Jenny Kernutt & Catherine Chizmar, assisted by their Healthcare Assistant, Samantha Ryan who work with the practice to provide nursing care for people confined to their home through infirmity or ill health. Their direct line is 01271 378737.
Dr John Quinton-Tulloch. Bristol (1987) M.B.Ch.B.
Dr Bruce Hughes. London (1993) M.B. B.S. M.R.C.G.P.
Dr Miranda Coberman. London (1997) M.B.B.S. D.F.F.P. D.R.C.O.G. M.R.C.G.P.
Dr Nigel Moody. Leeds (1994) M.B.Ch.B. MR.C.G.P.
Dr Anneke Dissevelt. Leiden (1992) Arts. D.T.M. & H. D.F.F.P.
As from Monday 7th July we are offering our Extended Hours surgery on Mondays from 6.30pm to 7.30pm. This surgery is specifically for patients who are unable to visit us during our normal working hours.
The surgery is for pre-bookable GP appointments only and for any patients needing to see a doctor urgently they should still call the Out of Hours service, Devon Doctors on 0845 6710270. (Nurse appointments, repeat and urgent prescriptions are only available during normal surgery hours).
The surgery hosts annual Flu Clinics around October.
Our Health Visiting Team are led by Jan Rolfe. They are involved in promoting health within the community, offering health advice and support to all age groups. In particular they visit families with children under 5 years of age. Child Health Clinics are held at Sticklepath School, Barnstaple on Tuesdays between 1.30pm to 2.30pm and at Victoria House, Barnstaple on Thursdays from 1.30pm & 2.30pm. An answer-phone service is available at all times at Fremington, on 01271 322503.
Your diet should be mainly vegetables, fruit and cereals. You should cut back on animal fats such as cheese, cream, red meat, sauces and gravies. You should eat more fatty fish {sardines, trout, mackerel etc} about three times a week.
Smoking. The most important challenge - please ask us to help you stop.
If you are house-bound and require a home visit please telephone the surgery, ideally before 11am. You will be put through to the Duty Doctor to see whether the request is an appropriate one and to plan the visit accordingly.
A full range of minor surgery procedures are undertaken in the Practice. These are performed by Dr John Quinton-Tulloch and Dr Bruce Hughes.
Your nearest NHS Walk-In Centre is Barrack Road, Exeter, EX2 5DW. Telephone number: 01392 406300.
You can see our Nurse Practitioner, Di Cohen, for minor illnesses, minor injuries and family planning. She is available Monday, Wednesday, Thursday & Friday, 10.00am to 1.00pm and 2.00pm to 6.00pm, Tuesday 2.00pm to 6.00pm for both appointments and advice.
When the surgery is closed please ring the usual telephone number (01271 376655) and listen to the message and you will be transferred to the Devon Doctors On Call service, which provides emergency care. Devon Doctors telephone number is 0845 6710 270.
NHS Direct, the 24 hour nurse lead helpline can be contacted on 0845 46 47 or via their website www.nhsdirect.nhs.uk
Tess Raybould is in charge of the administration and efficient running of the practice. She will be pleased to discuss any feedback you may have regarding the services we provide and to help you with any problems.
Our Practice Nurses are Sue Besnard, Kath Howarth, Paula Wood and Ruth Sims. They are available by appointment, in the treatment room for:
| Immunisations | Dressings | Asthma |
| Diabetes | Injections | Travel Advice |
| Health Promotion | Health Checks | Smoking Cessation |
| Cervical Smears | Blood Pressures | Removal of Stitches |
| Chronic Disease Management | ||
Linda, Liz, Margaret, Nicky, Pam and Rachael are here to help you. They answer the phone, deal with enquiries and organise repeat prescriptions. Their job is very demanding so please be patient. The team are supported by Anne Chaplin, Office Manager.
Some problems may easily be dealt with over the telephone and the Duty Doctor will take all telephone calls requesting advice and medication queries. However, if you specifically want to speak to your regular doctor a message will be passed on to that doctor who will ring you back. If you wish to speak to the Nurse Practitioner or a Practice Nurse please leave a message with the receptionist and you will be telephoned later in the day.
Following guidelines given to you by your Doctor/Nurse please contact the Practice after 11.00am to obtain your result. Results can only be given to the patient concerned.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
YOUR INFORMATION
What you need to know
This leaflet explains why information is collected about you and the ways in which this information is used.Why we collect information about you
Your doctor and other health professionals caring for you keep records about your health and any treatment and care you receive from the National Health Service. These help ensure that you receive the best possible care from us. They may be written down (manual records), or held on a computer. The records may include:
- Basic details about you, such as address and next of kin;
- Contacts we have had with you, such as surgery visits;
- Notes and reports about your health and any treatment and care you have received;
- Results of investigations, such as x-rays and laboratory tests;
- Relevant information from other health professions, or those who care for you and know you well.How your records are used to help you
Your records are used to guide professionals in the care you receive to ensure that:
- Your doctor, nurse or any other healthcare professionals involved in your care has up-to-date information to assess your health and decide what care you need;
- Full information is available if you see another doctor, or are referred to a specialist or another part of the NHS;
- There is a good basis for assessing the type and quality of care you have received;
- Your concerns can be properly investigated if you need to complain.How your records are used to help the NHS
Your information may also be used to help us:
- Assess the needs of the general population;
- Make sure our services can meet patient needs in the future;
- Review the care we provide to ensure it is of the highest standard;
- Teach and train healthcare professionals;
- Conduct health research and development;
- Audit NHS accounts and services;
- To pay your GP for the care they provide;
- Prepare statistics on NHS performance;
- Investigate complaints, legal claims or untoward incidents.How we keep your records confidential
Everyone working for the NHS has a legal duty to keep information about you confidential.
You may be receiving care from other organisations as well as the NHS (like Social Services). We may need to share some information about you so we can all work together for your benefit. We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to third parties without your permission unless there are exceptional circumstances, such as when the health or safety of others is at risk or where the law requires information to be passed on.Anyone who receives information from us is also under a legal duty to keep it confidential.
We are required by law to report certain information to the appropriate authorities. This is only provided after formal permission has been given by a qualified health professional.Occasions when we must pass on information include:
- Notification of new births;
- Where we encounter infectious diseases which may endanger the safety of others, such as meningitis or measles (but not HIV/AIDs);
- Where a formal court order has been issued.
Our guiding principle is that we are holding your records in strict confidence.How you can access your own health records
The Data Protection Act 1998 allows you to find out what information is held on computer and in certain manual records.
If you wish to see your records, please speak to the Receptionist for further details as an appointment is required. A charge of £10 may be payable.
You should also be aware that in certain circumstances your right to see some details in your health records may be limited in your own interest or for other reasons.