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Collecting prescriptions

To help prevent theft and fraud, we will ask you for proof of your identity, or the identity of the person named on the prescription.

You will be asked three identification questions:

  • Name
  • Address
  • Date of Birth

of the person named on the prescription.

Repeat Prescriptions


If you are on a regular medication you will be issued with a repeat prescription slip.  This can be handed into Boots the Chemist at Fremington, Roundswell, Bideford or Barnstaple High Street or Lloyds Pharmacy at Sainsbury's. Please note we are not accepting paper prescription requests at the surgery.

Please re-order by ticking each item required on the right hand slip of your prescription and also indicating from where you would like to pick up the prescription. 

Alternatively, you can order your repeat prescription through SystmOnline

You will need to register with SystmOnline to use this service. To register, please ask at Reception for an 'Application for Online Services' form or print one from the 'New Patients' tab at the top of the screen. You will need to attend the surgery in person, along with the completed form and photographic ID.

You may also email your prescription requests via our dedicated prescription email address

If you are unable to request by one of the ways above, we are accepting telephone requests for medications at the time, but please note our phone lines are very busy because of this

We aim to process prescription requests within 2-3 working days.


The Doctor and Clinical Pharmacist will carry out a regular review of your medication and you may be asked to speak with, or see them before further prescriptions are issued.


As a Practice we have tried to rationalise our prescribing by the use of a formulary. This means that only certain drugs are prescribed in this Practice. This allows the Doctors to have far more experience in the uses and problems associated with a limited number of drugs.

It may be that at your new patient medical your drug therapy will be reviewed and altered to bring you in line with the Practice Prescribing Policy. Any change of medication does involve a period of uncertainty, through which you will be supported.

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